Brought a pair of expensive shoes for my son who wasn't with me. I asked employees at time of purchase if shoes are too small could I return them. The lady said yes, as long as I had receipt. Well shoes were too small, I returned the next day to get a bigger size, which they didn't have. So I asked for a refund, they don't do refunds is what she said she told me. ( BUT AT THE TIME OF PURCHASE THE CASHIER SPECIFICALLY TOLD ME TO KEEP UP WITH MY RECEIPT) Why would she mentioned a receipt, If I can't return shoes??? Of course she denied it in front of her manager. I wouldnt have bought the shoe, had I known it was a no refund policy. Ive never heard that type of policy on a brand new,expensive shoe. No signage was posted saying NO Refunds. Only one shoe was tried on at home.. It's been 5 days an counting, we are still waiting on the correct size shoes, that is supposedly coming from New Orleans via FedEx. Its not another state, Its New Orleans.I had to go to another store , an spend more money to get my son shoes, because he needed shoes to start school. Jimmy Jazz will never see me or my money again. This is a horrible policy. Jimmy Jazz needs to fix this policy, or they will lose lots of customers. **** Update*** After much run around I called the store by the 4th day, because they said shoes was being shipped thru FedEx. No shoes, but they said by Thursday, the shoes would be in. So that Thursday I called an spoke with manager, of course he was no help. So I went to the store an spoke with General Manager who just happened to be there. She was rude, nasty, an confrontational, an stated she was "proud of her manager, because hes not supposed to order 1 pair of shoes anyway". I asked for cooperate #, an left a message, I still havent received a call from them yet. As I'm talking with her discussing how I need my money back if they can't provide the product. The FedEx man comes in. But did he have the shoes??? Nope he had everything but the shoes. Well when Saturday approached Jimmy Jazz called an said shoes were in, by this time I'm fed up an told them I don't want the shoes, I can go online an sell the shoes with no problems, an I will never shop at that store AGAIN. People when you buy make sure that you can absolutely, positively return or exchange without hassle , especially if product is expensive, an shows no sign of wear. I've never encountered problems with a store before. Mind you I wanted to be rude as hell, but I know that doesn't solve anything.
horrible customer service i brought some shoes for my son for Christmas they were the wrong size brought them back they didnt have his size got another pair but he didnt like them and now they refuse to exchange them again called to ask for corporate the manager advise she dont know it smdh manager is very rude and disrespectful never will i shop there again
Nice pricing on most of the products
Worst place I ever been I went there to buy this shoe I wanted and I go to a different store to see the price of the same shoe that I bought and it was cheaper by 30 dollars and I go back to ask them if they match price and they don't then I said if I could return them and the lady says no. F this place
This store is the worst urban store I have visited yet! The staff was very childish and disrespectful. Being a woman that only carries credit or debit cards, I was not aware the store ONLY accepts cash. I was embarrassed and disresprcted by the staff on duty that day and when i asked for management both my kids and i were laughed at loudly, by staff(management included). This was around Christmas last yr. My son wanted some men leggings badly so i did leave to go to the ATM and returned to the same attitudes. I will NEVER return or refer my family or friends to this ghetto, fabulous store!! Ever!!
Jimmy Jazz is a US Clothing Store based in Alexandria, Louisiana. Jimmy Jazz is located at 3437 Masonic Dr, Alexandria, LA 71301, USA.
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