Asked for them to bring fuel. That's it. Just fuel. Two hours later I called my insurance company to check. They driver said he assumed I needed diesel fuel so he cancel. Nope. Did not call me or my insurance. Just assumed. So a helpless person stuck on side the road and the decision made on an assumption. Not even once call me or insurance to say, hey find someone else. Why start a business if business is not your focus ?
While traveling from New Orleans to Shreveport we blew tire. It was getting dark and we called for a tow. Not only did they not show up after we waited over an hour but their dispatcher was rude and uncaring. We had to wait another hour for anoter tow driver from a different company. Jack Rabbit lied about coming to our location and about calling us to let us know. I DO NOT RECOMMEND THEM and I will be reporting them to several entities in the morning.
Didn’t answer the phone during off hours
Had my keys locked in my car. Two different times. One time with it running and called for assistance. They dispatched someone right then and I had my keys in hand in less than half and hour. The other time it was less than an hour. Great response. Both technicians were nice and helpful. Would definitely use them again.
Terrible. Non professional. They told me after 5 hours of waiting that there jack is to small to lift up the left rear of my pick up. Are you kidding? How can you call yourselves the leading roadside assistance, lmfao.
Jack Rabbit Usa Llc is a US Point Of Interest based in Alexandria, Louisiana. Jack Rabbit Usa Llc is located at 4501 Jackson St, Alexandria, LA 71303, USA.
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