I gave two stars only because they removed the wrinkles from the certificate after I returned the frame. I had to wait an additional week with no courtesy phone call informing me when the frame was ready for pick up. Poor customer appreciation and poor craftsmanship! I plan to take my service somewhere else for the framing of 5 additional diplomas/certificates.
Michael's offers a staff that is always pleasant and willing to help customers with any assistance.
Lots of great stuff. Very friendly and helpful staff.
Do not use this location for your custom framing needs! I submitted a medical liscense/certificate for framing and was very disappointed with the craftsmanship of the framer, Mary. She wrinkled my certificate during the handling process and proceeded to complete the framing of the certificate with very noticeable wrinkles throughout. When I returned the frame for corrections, she nor the manager, Kenneth offered an apology for damaging the certificate. The framer Mary even accused me of submitting the certificate with multiple wrinkles throughout
Wish they had more employees at registers cause when it's busy it's almost always takes like 10 to 20 mins to finally check out plus the current register employees need some training on friendly service.
It's the only one in town and another one is over an hour and a half away. So from time to time they are out of a lot things. But the staff is nice. A 2nd r larger store would be nice.
Michaels is a US Store based in Alexandria, Louisiana. Michaels is located at 2643 S MacArthur Dr, Alexandria, LA 71301, USA.
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