Matthew was super and very helpful. However after I left my car they texted me and said I needed transmission and spark plug services that I had just had done with my trusted mechanic of 13 years. This is dishonest.
Called about getting cruise control added onto my Tacoma, I've spoken to other dealerships but this one was closer so i tried to use them, they told me it wasn't available, i know that i was so i asked why the Toyota dealership in Shreveport could get it and they couldn't and the one in Natchez, Ms also could and they said that they would check and give me a call, after not hearing from them in about 2 days i called back and they said it was aftermarket only, and i told them that it was fine if that's what they had to do and asked them about the price of it and when it could be done, they said they would call me that afternoon and let me know the price and let me know about the time and date that I could bring it in, 3 days later after I didn't hear from them then I called again and they said they would contact me later that day and let me know, I still haven't heard from them; I also had a leaf spring recall done, I live an hour away from the dealership, 2 months after the recall was done, I noticed the truck was leaning in the rear end on the drivers side, I called the dealership and told them I was concerned that maybe one of the Leaf springs was defective because it was leaning,they said bring it on in and we will find the problem and See what it is, if its not the leaf spring then well let you know what it is as well, I drove an hour there and they told me they would check the leaf spring only not see what else could be making it lean if it wasnt the leaf spring unless I paid a $99 diagnostic fee, and I said that I was never told that on the phone and I just drove an hour here, they guy on the phone told me they would check it out for me since they did the recall and I never had any issues with it before the recall to see if it was something they did,and they still wanted me to pay $99 for the diagnostic fee, I honestly don't see myself doing business at this dealership ever again and me and my family own 3 Toyota, and this dealership has made me not want to ever own another Toyota again just dealing with the service dept.
The staff here are beyond nice and courteous. They get the job done right the first time and in a timely manner. They treat you like family from the time you get there to the time you leave. I love my Walker Toyota Family!
I have a 2015 Toyota Camry SE. I had the worst experience with Walker Toyota on today. I took it there to get maintenance last Monday. It was due for an oil change, along with the oil change they also rotated my tires, changed the air filter & I had a nail in the left rear tire so they patched it. Well, 2 days later my battery died on me & I got stranded 3 times away from home & had to call someone to come give me a boost to start. I then went to Auto Zone & had my battery tested & was told that it was bad & it should’ve been detected if I just had it maintenced, but mind you on my multi-point inspection form it says that they tested my battery & everything was good, but obviously it was pencil whipped instead because if it was tested, I’m pretty sure that it would have detected the battery going bad. Second issue, every since I left Walker my car all of a sudden started pulling straight to the right & the day after that it was pulling straight to the left. It was pulling so hard, that if I took my hands off of the steering wheel my car would run off to the side of the road. I was so shocked of what was happening I came to a complete stop. I had no prior problems with my car pulling before I brought it there to be serviced on last Monday. I called Walker & they told me to bring it back in, brought it in on today & received the worst customer service in the service department. I spoke with Matthew & Kayla. I explained everything from the beginning so they would understand what was going on & yet they showed no concern at ALL, only to tell me “oh if your battery is bad we can replace it, so do you want us to replace it” the battery being replaced was not the issue, the REAL issue was, it was supposed to be tested & it could’ve been replaced that day I had it maintenance while I had the funds, but they fail to test it, which I received a false good battery test. They told me the only thing they can do about my car pulling is rotate my tires back like I had them because they don’t do anything other than switch the tires when rotating them. As a loyal customer to Toyota, never, not once did I feel like I was going to be taken care of. They never even said we will have it looked at or test drove to see what’s going on with it. After explaining how I could’ve wrecked my car from my steering wheel pulling so hard & how I could’ve been in the middle of nowhere at nighttime when my battery died on me, I still received NO apology or even felt like they were concerned. After they stated they could only rotate my tires back like they were, I asked TWICE who was the manager & where was he & no one bothered to go & get he/she for me to speak with them. After about a third time of them saying all they did was switch the tires they don’t do anything else to rotate tires but switch them & I told them you don’t know what they did while servicing my car because u wasn’t back there, you only know what they are supposed to do, just like they said they tested the battery & they didn’t so what makes u think they didn’t do something when they rotated my tires and now whatever happened is causing my car to pull. So rotating my tires back was all that was done. I told them if my car was pulling before, I would have let them know to test it out to see what was going on with it, but that wasn’t the case. I was so upset after that I stormed out. I was basically told it’s nothing that they caused & it’s my responsibility to get a diagnostic testing & get an alignment. Just made me sick to the stomach. At the end of the day, I spend too much money with Toyota as far as a car note & getting it maintenance to get the unprofessional, most horrible customer service that I got today. Once I left the parking lot & turned onto the highway my car still pulled all the way to left & did so the entire drive home back to Oakdale, La. I called Matthew back to let him know & I received the same response. Rotating them back didn’t change a thing, so now my tires will just get worn out because obviously something is going on.
The services writers are awesome people. Keep up the good work. Had my oil changed on 18th of October and didn't have to wait when I arrived early for my appointment. Thank you.
Walker Toyota is a US Car Dealer based in Alexandria, Louisiana. Walker Toyota is located at 5735 Coliseum Blvd, Alexandria, LA 71303, USA.
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