The staff are very helpful and they have a great selection of clothing and shoes.
My name is Nerri Brown. On Saturday, April 2, 2016, I visited Run Wild to purchase a pair of running shoes. I believe in supporting local businesses and always receive outstanding customer service so I was very surprised by the kind of service I received at Run Wild, a store that was recommended to me by several of my friends who are runners.
Despite this apparent bias, I purchased a pair of $120 shoes (no one offered to fit me after my purchase) because you were the only store in town that had the type of shoe I was looking for. I highly doubt I will support your store again and I will not be recommending the store to anyone else either. However, I felt it necessary to inform you of my experience so that you may have the opportunity to address the issue sooner, rather than later.
Great place to shop! Huge selection and they price match. I saved almost $40 on a pair of shoes. Customer for life.
This store has to have the most asinine return/exchange policy I've ever heard of. The max 2 exchanges per customer per month policy is ridiculous. My mom has been shopping here for years but will likely be going online to purchase directly from Patagonia.
I normally don't do this but I have reached out to the store with no response. After talking to several other people who have negative experiences I felt it is necessary I share my experience and maybe something will be done about the customers who haven't been treated with respect while shopping locally here in Alexandria.
I came in and I was greeted by a brunette young lady. I told her what I was looking for and expressed that I have been having a hard time finding a shoe that fits me well and that I came in with intentions of getting fitting and buying a pair of shoes. I was told that I needed to purchase a pair of shoes to be fitted. I was then lead to the wall of shoes and told to look and see if there was anything that I liked and to let them know if there was anything that I may be interested in. I was okay with this initially because I was told this was the policy. However, soon after, another patron came in and received completely different treatment - she was fitted for shoes before making a purchase and had several pairs of shoes brought out to her with 2 employees helping her. I, of course, do not need to be waited on hand and foot but there was a clear difference between the way that I was treated versus the way she was treated. I, a black woman, was treated completely different than (and not as well as) the white woman that came in directly behind me. Rarely do I make things about race, but facts are facts. There were no obvious differences between the other woman and me other than our races.
Email I sent with no response:
Very knowledgeable staff, purchased my pair of ON from here- very impressed so far.
Run Wild is a US Shoe Store based in Alexandria, Louisiana. Run Wild is located at 4611 Jackson Street Extension, Alexandria, LA 71303, USA.
Please contact with Run Wild using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Run Wild opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Shoe Store in Alexandria